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FAQ
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Frequently asked questions
Everything you need to know about creating, ordering, and receiving your TaleMade book.
Creating your book
How are TaleMade books personalised?
How do I create a personalised book?
Will the character look like my child?
What kind of photo should I upload?
Can I preview my book before ordering?
Can I create a character before buying a book?
Can I change the character later?
Can I personalise a book with more than one child?
Can I add parents, siblings or pets to the story?
Photos & privacy
What happens to the photo I upload?
Do you use my child's photo to train AI models?
How do you protect my child's information?
The books
What age are TaleMade books for?
What size and format are the books?
Are TaleMade books available in different languages?
When will new books be available?
Can I suggest a new story or theme?
Orders
Can I order multiple copies of the same book?
Can I send a TaleMade book as a gift?
Can I change my order after placing it?
How can I check my order details?
I didn't receive a confirmation email. What should I do?
Shipping & delivery
Which countries do you ship to?
How long will my book take to arrive?
How much does shipping cost?
How do I track my order?
My order hasn't arrived. What should I do?
Problems & returns
There's a problem with my book. What should I do?
What if my book arrives damaged?
What if there's a printing error in my book?
What if I entered the wrong name or information?
Can I return a personalised book?
Support
How can I contact TaleMade?
